Case Study: Third Time’s The Charm For a Private, Non-Profit University

After two frustrating and unsuccessful benefit administration software implementations, a private, non-profit university could not afford an unsuccessful third try. Needing to turn the negative perception of the HR department around and improve their employee’s understanding and value of their benefits, Hodges-Mace was able to provide the project management and customer experience they needed to host a successful enrollment.

Our implementation proved to be a differentiator for the university, providing a dedicated client support team who stayed with the HR department from the beginning of implementation and into ongoing support. Successful post-enrollment data files, payroll deduction files and single sign-on to their intranet were all arrangements they had only experienced pain points with prior to working with Hodges-Mace.