An Impactful First Impression with New Hire Orientation
During a new employee’s introductory period, it is critical to ensure they feel comfortable and valued in their new role. After all, nearly 20 percent of employee turnover occurs within the first 45 days.
Benefits play a key role in establishing an organization’s commitment to its employees, so it’s important to nail that first impression with a comprehensive onboarding process. Our in-house benefits counseling experts serve as a fluid extension of your HR team, guiding new employees through enrollment procedures and questions. Employees benefit from a clear and transparent explanation, while employers can provide much-needed support to their HR team while delivering approved messaging.
How Can New Hire Services Improve Your Onboarding Process?
A Clear and Client-Approved Process for New Employee Orientation
Our approach to benefits onboarding ensures new hires receive an abundance of support throughout the enrollment process. Meanwhile, employers can operate confidently when they know enrollment messaging is aligned with broader strategies, and they also receive thorough reports on the success rates of counseling sessions. Here are a few of the tools and strategies we deploy to help every employee get onboard with their benefits:
Employee Benefit Resource Center (EBRC)
The EBRC makes up the core of our new hire services program. Online or over the phone, new employees can easily schedule a session with this resource center, which is staffed with full-time benefits counselors who use a client-approved SOP to guide employees through the enrollment process. If new hires still have questions after enrollment, our team can help connect them to the appropriate resources.
Dedicated Service Team
With Hodges-Mace, you’re not just receiving a resource center that reads off templated answers to benefits questions. Our service team includes account managers, customer service managers, implementation directors, data analysts, and communications specialists with one shared goal: Giving your new employees a personalized, welcoming, and effective introduction to their benefits.
Comprehensive Messaging and Reporting
Your communications strategy is constantly evolving, so we create client-specific SharePoint sites and checklists to provide a central source for real-time information to maintain consistent messaging for all new hires. Additionally, employers can expect to regularly receive valuable reports and stats regarding eligibility and activity, percent of enrollments complete, and feedback survey results.
We are now providing our associates with world-class decision-support services, and we’re doing it efficiently and economically. It occurs to me that we just consolidated 100+ disparate orientation processes into one centralized effort, and we did it without disrupting our workflow. And, while I must admit that I would have settled for “no news is good news,” I am happy to report that we have received extremely positive feedback from both associates and managers regarding your services! We could not be more pleased.