Project Coordinator

Job Summary

The Project Coordinator (PC) is part of the Project Coordination team, which partners with internal teams, clients, and brokers to provide SmartBen platform implementation services for new and existing clients. The PC is responsible for configuring and updating client sites, training clients on the software, and providing project support for 10-12 clients.

Education and Experience

  • Education: Bachelor’s Degree in a related field preferred
  • Job Experience: 1-2 years of relevant job experience

Essential Job Duties

Primary job duties and responsibilities include leading new client SmartBen implementations, in accordance with company standard operating procedures, processes, and documentation, which includes:

  • Preparing client meeting agendas, facilitating client meetings, and distributing notes after client meetings
  • Configuration of client SmartBen website portals according to client’s employee benefit plans
  • Partnering with data specialists to set up data feeds and files
  • Preparing and facilitating annual benefit enrollments by updating client website portals
  • Training client HR partners on SmartBen software and processes
  • Providing project support and support clients’ administrative needs throughout the year

Other job duties may include but are not limited to:

  • Meeting deadlines for the assigned tasks
  • Ensuring all projects follow corporate security policies
  • Learning new tools and processes when required
  • Other ad hoc projects

Knowledge, Skills & Abilities

  • Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry
  • Excellent communication, project management, time management, planning, organization, and multitasking skills
  • Exceptional customer service
  • Proficiency in Microsoft Excel, Project, and Word
  • Ability to perform a variety of tasks, manage competing priorities, and complete tasks on-time in a high pressure environment
  • Ability to work well under pressure and handle personal stress during high activity and peak volume periods
  • Ability to work with different teams to deliver results
  • Ability to adjust communication style depending on the audience
  • Ability to think critically and develop creative business solutions to meet clients’ needs
  • Ability to identify and implement process improvements
  • Proven analytical, evaluative, and problem-solving abilities
  • Keen attention to detail
  • Must be self-motivated and self-directed
  • Pro-actively works on his/her own development and serves as a role model for those on his/her team
  • Ability to give and receive constructive feedback

Conyers, GA or Atlanta, GA

Full-time Exempt; 5 days/week M-F, 8 hours per day (at least 40 hours a week)

If you would like to apply for an available position or submit your resume for future consideration, please email us. If you are applying for a specific position, please include the job title in the subject field.