SmartBen® HR Support Pack

Delivering Year-Round Benefits Support and Administration

See How Your HR Team Can Thrive With a Dedicated Benefits Partner

There’s a smarter way to manage transactional support for benefits. Let your internal teams get back to the most important tasks at hand, knowing that Hodges-Mace® tackles some of the most important functions of benefits administration, including Qualified Life Event (QLE) Management, Dependent Verification, and Evidence of Insurability (EOI) Management.

Effective Administration and Support, From Our Benefits Experts to Yours

Ease HR’s
Administrative Burden

Outsourcing key components of end-to-end benefit administration means lower administrative costs and lighter HR workloads. With HR Support Pack, your team can relax knowing Hodges-Mace takes on transactional support for concentrated areas of benefit administration, freeing up your internal resources and streamlining your business processes.

Ensure Compliance With Existing Rules and Processes

To truly be an extension of your HR team and minimize business disruption, we work diligently to determine best practices and then document your plan rules and offerings. With eyes on your daily transactions, Hodges-Mace can effectively manage rules, administer processes, and provide relief as a trusted partner.

Proactively Keep Processes Updated Within Your Benefits Platform

Enhancements, updates, and new releases are common throughout the SmartBen lifecycle. Fortunately, HR teams don’t need to worry about managing those changes within the key components of the HR Support Pack service. By working internally across all SmartBen functionalities, we ensure processes will continue to evolve behind the scenes.

A Bundled Solution for Dependent Eligibility, QLE Transactions and Benefits Support

With our HR Support Pack, state-of-the-art technology meets white glove service in three areas:

Removal of Ineligible Dependents

HR Support Pack picks up where the SmartBen Sentry® audit ends. Through management of the removal process for ineligible dependents, the HR Support Pack team recognizes the benefit nuances and the implications that follow.

Year-Round Employee Assistance through SmartBen Assist®

Your staff can rely on our expert technical support to guide them through the self-service process in SmartBen by phone and email. This includes answering technical questions, helping employees locate resources or information within SmartBen, or providing self-service enrollment assistance as needed.

Transactional Support of Benefits Administration

HR Support Pack frees up your HR resources by taking over the most time-consuming administrative tasks, including QLE and EOI management, finalization of benefits, and processing of pended elections based on underwriting decisions.